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Give Field Technicians These Tips for a Better Customer Experience

Posted by Victoria Hurley on Nov 7, 2019 10:00:00 AM

A positive customer service experience is at the heart of every thriving business. In fact, poor customer service costs businesses an estimated $75 billion per year. For contract service businesses, that means it’s important to promote outstanding customer service through every job, phone call, and interaction.

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Topics: Field Service, Field Service Software, Customer Acquisition, Field Technicians

Attracting the Next Gen to the Service Contractor Industry

Posted by Victoria Hurley on Oct 31, 2019 10:00:00 AM

If you’ve been working as a service contractor for a while, you probably already realize there’s a skills shortage in the industry. As the baby boomers who once fed the service contractor industry exit the field, they’re expected to leave 30 million jobs unfilled.

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Topics: Service Contractor

Employee Spotlight: Kevin Medeiros

Posted by Victoria Hurley on Aug 13, 2019 6:30:17 PM

At Davisware, Inc. we have an outstanding group of employees. This month’s employee spotlight will feature our Senior Software Engineer for Wintac Kevin Medeiros, who has been with us for the past 15 years. Kevin is a key part of our development team and is always willing to go the extra mile. Not to mention he is an all-around fantastic person to work with on a day-to-day basis.

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Why Your HVAC Business Needs Flat Rate Pricing

Posted by Victoria Hurley on Aug 9, 2019 5:28:52 PM

Are you looking to earn a heftier profit and increase your efficiency and customer service? Then you need management software that offers flat rate pricing which is simply offering to sell a completed service for a guaranteed price. By adding flat rate pricing, your business can increase profit and attract a consistent stream of budget-conscious customers. This feature refers to a set pricing structure that charges a single fixed fee at a consistent rate for a service, regardless of usage. Not only will you make more money but your customers will even prefer the upfront price, and just in case you aren’t sold yet, here are 3 reasons your business should have flat rate pricing!

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How to Show Consumers You’re the Right Choice: Four Tips to Avoid Losing an HVAC Sale

Posted by Victoria Hurley on Aug 2, 2019 5:44:18 PM

As business owners, we constantly wonder, why did we win one job but lose the other? More often than not, our minds go to the explanation that a competitor must have offered a lower price. However, when consumers select a company to do business with there are other aspects considered in this decision that will determine who lands the sale. Check out these tips below to learn new and effective marketing deliverable s so you can woo the customer!

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How HVAC Software Helps You Better Manage Your Techs!

Posted by Victoria Hurley on Jul 31, 2019 5:39:12 PM

HVAC companies face many pressures to optimize their business. With their high volume of work orders and mobile workforce, HVAC service businesses are positioned to be some of the biggest beneficiaries of field service software in their day-to-day operations.

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How Can You Reduce Callbacks for Service Jobs?

Posted by Victoria Hurley on Jul 25, 2019 6:29:23 PM

Overall, Callbacks are not good for the back account of any service business. Callbacks will typically cost you more money, potentially harm your company’s reputation and even cause a once loyal customer to doubt the capability of their regular technician.

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