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Victoria Hurley

Recent Posts

The Next Big Thing for Service Contractor Software

Posted by Victoria Hurley on Dec 5, 2019 10:00:00 AM

The service contractor industry is rapidly changing. If you’ve been in the business for a while, you’ve already seen the boom in technology over the past 15 years.

Amid this new digital landscape, the faces of field service workers are also changing. Baby boomers are retiring, leaving a gap in the skilled labor market. That hole will be filled with a surge of new workers—along with new strategies, technology, and tactics.

Wondering where the industry is headed? Here are the trends and technologies driving the future of field service contractor software:

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Topics: Software, Service Contracts, Service Contractor Software

Can Field Service Software Improve Your Operations?

Posted by Victoria Hurley on Nov 28, 2019 10:00:00 AM

Unorganized systems are costing business owners more time and money than most realize. In fact, low employee engagement alone is costing businesses an estimated $7 trillion in lost productivity. At the same time, manual systems are leading to botched jobs, mistakes, and lost paperwork.

Have you felt the stress or financial pain of paper-based systems? There’s relief out there. Software can help eliminate these daily headaches and transform your business for the better.

Here are the ways field service software can improve your operations and help you get that missing money to flow into your business.

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Topics: Field Service, Productivity, Field Service Software, Software Benefits

Technology vs. Paper: Why Service Contractor Software Always Wins

Posted by Victoria Hurley on Nov 21, 2019 10:00:00 AM

There’s a common question floating in the minds of many field service business owners: Should I stick with what I know or start embracing technology?

Although it may seem like a fair question, if your business is unwilling to pick up technology, the company may already be suffering. In fact, 92 percent of employees now say having technology affects their satisfaction.

with advancements in service contractor software, the right answer to this question is becoming crystal clear. Here’s why, in the battle between paper and technology, service contractor software has an unfair advantage:

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Topics: Field Service Software, Software Benefits, Service Contractor, Service Contractor Software

HVAC Service Software: Expectations vs. Reality

Posted by Victoria Hurley on Nov 14, 2019 10:00:00 AM

Businesses are waking up to the advantages of HVAC service software. In fact, the demand for more organized systems and streamlined workflows has driven the field service management software industry to be worth an estimated $1.4 billion. At the same time, it’s expected to grow by 13 percent through 2019. However, with this demand comes unrealistic expectations that can cause problems for businesses. Here are some common misunderstandings about HVAC service software.

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Topics: HVAC, Field Service Software, HVAC Service Software

Give Field Technicians These Tips for a Better Customer Experience

Posted by Victoria Hurley on Nov 7, 2019 10:00:00 AM

A positive customer service experience is at the heart of every thriving business. In fact, poor customer service costs businesses an estimated $75 billion per year. For contract service businesses, that means it’s important to promote outstanding customer service through every job, phone call, and interaction.

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Topics: Field Service, Field Service Software, Customer Acquisition, Field Technicians

Attracting the Next Gen to the Service Contractor Industry

Posted by Victoria Hurley on Oct 31, 2019 10:00:00 AM

If you’ve been working as a service contractor for a while, you probably already realize there’s a skills shortage in the industry. As the baby boomers who once fed the service contractor industry exit the field, they’re expected to leave 30 million jobs unfilled.

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Topics: Service Contractor

Employee Spotlight: Kevin Medeiros

Posted by Victoria Hurley on Aug 13, 2019 6:30:17 PM

At Davisware, Inc. we have an outstanding group of employees. This month’s employee spotlight will feature our Senior Software Engineer for Wintac Kevin Medeiros, who has been with us for the past 15 years. Kevin is a key part of our development team and is always willing to go the extra mile. Not to mention he is an all-around fantastic person to work with on a day-to-day basis.

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