Does your field service management software support the key performance indicators (KPIs) your business needs most? If you pinpoint the right KPIs, they can completely carry your business. McKinsey says 80 percent of improvements can be achieved by addressing 20 percent of the current causes of poor performance.
Unfortunately, if you can’t use your software to access the most important KPIs for your business, your business could miss out. Is your field service management software covering all the important ones? Here are the crucial KPIs your field service management software should be reporting: